Frequently Asked Questions

Please find below a list of frequently asked questions. If your question is not answered below then please contact us and we will respond to ay enquiry as soon as possible.

Q. I have not received my confirmation email.
A. Please follow the steps below to resolve this issue:

  • Check your email application's spam or junk folder or filter.
  • Check that you’re trying to log in from the correct email address.
  • Please note that some emails may be blocked by your ISP (internet service provider).

Q. Why have I been notified about a message, yet the message doesn’t appear in my inbox?
A. Disability Dating admin investigate accounts thought to be suspicious or breach our terms and conditions. This deletes any messages they may have sent, despite message alerts you may have recieved. We apologise for the inconvenience, so please help Disability Dating fight those that breach terms and conditions or are suspicious accounts by reporting them to our admin contact.

Q. My pictures/profile have not been approved yet. Why?
A. It can take up to 48 hours to approve changes to your profile and/or photos. However, if the team deem any of the content to be inappropriate or not in line with our Terms & Conditions, then your profile/photos will not be approved and you will be sent an email notifying you of what changes need to be made before we can approve your profile/photos.

Q. What do I need to do to sign up for
A. From our Sign Up page, just provide us with your full name, email address, birthday, and desired password. After you complete the sign up form, we will send an email to the address you provided. Clicking on the confirmation link will complete the sign up process.

Q. What is the minimum age required to sign up for
A. In order to be eligible to sign up for, users must be eighteen (18) years of age or older.

Q. How do I make sure that my password is secure?
A. When creating a new password, be sure that it is at least 5 characters in length and that you use a complex string of numbers and letters.  If the password you entered is not strong enough, you may want to try mixing uppercase and lowercase letters or make your password longer. The maximum amount of characters accepted is 10. Ideally, the password you select should be easy for you to remember but hard for someone else to figure out. For added security, your password should also be different than other passwords that you use on the internet.

Q. I have forgotten my username/password, how do I find out this information?
A. Email us at, stating your username, and we will provide you with your account details.

Q. Are there any costs involved with joining Disability Dating?
A. Disability Dating provide a 100% free service, so there are no hidden costs in using our website.

Q. Does online dating really work?
A. It does! See some testimonials from people who have found love through To get started you will need to create your profile.

Q. Is online dating safe?
A. Online dating is no more or less safe than any other kind of dating. We have Online Dating Safety Tips that you should read before going on a date. Most tips are just common sense, and should be used in any dating situation. The most important ones are to meet in a safe, public place, and make sure you're not feeling pressured.

Q. How do I become a member?
A. Very easily. Just click
here register your details. is completely free to register.

Q. How do I cancel my membership?
A. To cancel your membership, please email us at including your username and reason for leaving.

Q. How do I stop someone from messaging me?
A. You can stop someone from messaging you by Blocking them. To do this, click on the user in question and select the Block User option on their profile.  You can also block a user using the link on messages or Lovehearts that they have sent to you. Blocking a person means that this person will no longer be able to contact you.

Q. How do I create my profile?
A. To create your profile, just log in and click on Edit profile at the top of any page. It's fun, quick, and easy. Remember, you are here to meet people – so sell yourself! You can also add up to 5 photos to your profile. This makes your profile more noticeable to others users. All profiles and photos are approved by our team before they will appear on the website. This may take up to 48 hours.

Q. How do I update or edit my profile?
A. Edit your profile whenever you want by logging in and clicking on Edit profile at the top of any page. When you’ve finished your changes will be approved by our team and you will be notified within 48 hours.

Q. How do I send a Loveheart to let a person know I'm interested?
A. Send a Loveheart by clicking the loveheart icon in a member's profile. They'll instantly know you'd like to know them better. Remember, your profile has to be visible to send a Loveheart.